Frequently Asked Questions
Everything you need to know about your billiards and pool equipment order.
How long does shipping take for pool cues and tables?
Standard accessories and pool cues typically ship within 1-2 business days. Large items like billiard tables require freight shipping and professional installation, which usually takes 2-4 weeks depending on your location.
Do you offer professional installation for billiard tables?
Yes, we partner with a nationwide network of certified billiard technicians to provide professional white-glove delivery and installation services for all table purchases.
What is your return policy on cues and accessories?
We offer a 30-day return policy on most items in new, unused condition. Please note that chalked cues are considered used and may be subject to a restocking fee or denied return.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer warranties on your products?
Most of our pool cues and tables come with manufacturer warranties. Billiards.com, Inc. honors all brand-specific warranties regarding defects in materials or craftsmanship.
Can I customize the felt color on my pool table?
Absolutely. We offer a wide variety of high-quality wool and worsted felt colors. You can select your preferred cloth color on the product page before adding the table to your cart.